Effective Date: 15th September 2024
At Suki's Art UAE, customer satisfaction is our priority. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Due to the unique and artistic nature of our acrylic paintings on canvas, we only accept returns in the following cases: The item received is damaged or defective upon delivery. The wrong item was sent. To be eligible for a return: You must contact us within 7 days of receiving your order. The item must be in the same condition as received, unused, and in its original packaging.
How to Initiate a Return
To start a return, please contact us at sukisartuae@gmail.com with:
Your name
Order number
Details of the issue (including photos if the item is damaged or defective)
We will respond within 2-3 business days with instructions on how to proceed with your return.
Non-Returnable Items
We do not accept returns for: Custom or personalized artwork Items that have been used or altered Sale items or discounted purchases
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved: A refund will be processed to your original method of payment. Please allow up to 10 business days for the refund to appear in your account. Shipping costs for returns are non-refundable unless the return is due to an error on our part (wrong or damaged item).
Exchanges
We do not offer exchanges. If you received a defective or incorrect item, please follow the return process, and we will issue a refund once the return is confirmed.
Shipping Issues
We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance for returns.
Contact Us
If you have any questions regarding our return policy or need further assistance, please contact us at:
Suki's Art UAE
sukisartuae@gmail.com
www.sukisartuae.com